Who handles your refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our online orders, and Paddle handles returns and refunds for them.
30-day refunds
You can request a refund for any reason within 30 days of purchase for each activation code that has not been activated, which means it has not yet been used to generate a licence key in our activation portal. Refunds go back to your original payment method, including any tax you paid.
Activation codes that have already been activated are not eligible for a change-of-mind refund, because the licence key they produce cannot be taken back. If a product does not work as described and we cannot fix the problem, contact us and we will work with you to put it right.
When a refund is made, the refunded activation codes are revoked and can no longer be used.
How to request a refund
Email us at support@whitelabelav.co.nz with your order number and the activation codes you would like refunded. We will check which codes are eligible and arrange the refund with Paddle, usually within two business days.
You can also request a refund from Paddle directly at paddle.net, using the email address and order details from your receipt.
For orders we invoiced to you directly, email us.
Your rights under law
Nothing in this policy limits any rights you have under the consumer law that applies to you.
Questions
If you have any questions concerning our return policy, please contact us at:
support@whitelabelav.co.nz